Helpdesk

/Helpdesk
Helpdesk 2018-11-28T05:58:49+00:00

OPEN 24/7

RESPONSES IN 30 MIN OR LESS

Our  Helpdesk Support compliments our on-site service by providing immediate remote support for issues that require fast attention.

WE HELP YOU WORK SMARTER

Mintex Network inc specializes in providing helpdesk support services for medium to large enterprise firms, either as an addition to an already existing helpdesk staff, or as an outsourced resource for comprehensive helpdesk support network. Mintex offers phone and ticketing tracking solutions with customizable portals to help make sure your staff is working as efficiently and effectively .

NETWORK ADMIN EXPERTISE

Mintex provides network support for:

  • Virtual enviroments
  • Restoring backup files
  • IPSEC VPN tunnel management
  • VPN Service Management
  • Microsoft SQL Server Management
  • Windows Server 2000 through 2012 R2 (all versions)
  • Hardware RAID configuration, troubleshooting, and alert notification setup
  • Backup Software: Windows Server Backup, Symantec Backup, Backup Exec, and more
  • Active Directory Management: Users & Computers, Sites & Services, Domains & Trusts, Server Manager, Role & Feature configuration management, Remote Access Services, Remote Desktop Services, and more
  • Firewall Management: WatchGuard, SonicWALL, Juniper, Checkpoint, Cisco, NetGear, D-Link, Barracuda, Linksys, and more

DESKTOP EXPERTISE

TBS provides desktop support for:

  • Microsoft Windows 2000 through Windows 10 Operating Systems
  • Mac OS X 10.0 through 10.9
  • Microsoft Office 2000 through 2013, including O365
  • Adobe Acrobat 6 through 11, Standard and Professional
  • Adobe Creative Suite
  • Intuit Quick Books (all versions)
  • Antivirus clients such as Kaspersky, McAfee, Symantec/Norton, AVG, Sophos, Malware bytes
  • Virus remediation and removal
  • Web Browsers: IE, Firefox, Chrome, Safari
  • ACT Contact Management
  • Sage FAS Products
  • SAS
  • Pertrac CMS
  • VPN Client Software
  • Citrix Receiver
  • Remote Desktop Services and Clients
  • Printers (local and network)
  • Desktop maintenance (quarterly and monthly programs available)

OUR PARTNERS