Router & Switch Support
Mintex Network offers comprehensive outsourced onsite and helpdesk services to customers requiring a full service technical resource center and/or help desk. We operate effectively with various configurations whether it is an entire IT department, a centralized service desk for front line support, or supplemental support for high-end projects.
Our helpdesk solutions allow your organization to benefit from the most highly qualified and certified technical staff anywhere — without having to worry about recruiting or training. Mintex provides far more than just remote support staff; we actually deploy an entire support infrastructure, including knowledgeable, certified, in-house staff with 24 hours a day, 7 days a week coverage.
Mintex helpdesk also uses multi-technology support with complete trouble ticket tracking and reporting solution. This web-based incident reporting includes status tools for end users with tiered service levels and custom response requirements available.
Our firm can also perform an Infrastructure Assessment to provide your organization with a comprehensive understanding of your current IT operation and a customized strategic IT plan focused on infrastructure stabilization and industry best practices. Your Infrastructure design is critical to run a reliable business operation. The goal is to eliminate complexity and implement a scalable, agile and efficient infrastructure focused on solutions that align IT with your business objectives.
Contact our support team today to find out how we can help your organization.